Privacy Policy

Eggi is run by Eggi V.O.F., a general partnership (vennootschap onder firma), registered with the Dutch Chamber of Commerce under number 96035897, at Lingenskamp 17, 1251 JJ Laren, the Netherlands. We decide what happens to the personal data described here: we are its controller.

This policy covers the Eggi app (in beta on TestFlight), Eggi Studio and this website, eggi.app. Questions about your privacy: [email protected].

Your account

• You sign in with Apple, Google, or an email address and password. Google’s Firebase Authentication handles the sign-in. We keep how you signed in, your email address and whether it is verified, the language and time zone of your phone, and, if you set no name yourself, the name Apple or Google gives us.
• For each phone you use: a random id (we store only a hash of it), the platform and the app version, so notifications reach the right phone.
• Your agreement to the terms, to this policy and to the minimum age, and your choice about “Help improve Eggi”, each with the version, the time, your IP address and your phone’s user agent, so we can show what you agreed to and when.

Why: to give you an account, which is our agreement with you. The record of what you agreed to: our legitimate interest in being able to prove it.

Your profile and what you share

• Your username (chosen once, and public), your name, photo, bio and website link, and your Second Homes. Profiles are public unless you make your account private.
• Videos you post, with their title, caption and restaurant. We keep the file you uploaded and the versions we make of it.
• Comments, likes, your Basket, saves, shares, follows, blocks, mutes and reports.
• Chat messages. They are stored on our servers and in our search index. If you leave a chat, the other members keep its messages.
• Your newest 50 searches, and the events you ask to be reminded of.

Why: these are the features you use (our agreement with you). Reports, and what we need to handle them: keeping Eggi safe and meeting the EU Digital Services Act (our legitimate interest and our legal obligations).

Your location

• Eggi asks for your location only while you use it, never in the background, and only after you allow it on your phone.
• We use it to show what is near you: For Tonight, the map, Explore and events nearby. The point you choose for For Tonight is kept with your feed session, which lasts 30 minutes, and cleared after it. The part of the map you look at is sent with each request and not stored.
• With “Help improve Eggi” on, we also keep a rough area, about 5 km across, with the usage below.
• Looking up an address uses your phone’s own map service (Apple’s, on an iPhone).

Why: the features you ask for (our agreement with you); the rough area only with your consent.

How you use Eggi

• From everyone signed in: which videos you play, and your taps on a restaurant’s buttons (directions, call, website, Book now, menu, tickets). We count views with them, show creators and restaurants how their videos and pages do (as totals, never who), and order the feed. We also keep what the feed showed you and how you responded (watch time, skips, likes) to choose what comes next.
• Only with “Help improve Eggi”, which is off unless you turn it on: your sessions and how long they last, the screens you open, the notifications and links you open, the search results you tap, and the rough area above. Turning it off deletes what was shared.
• For every request to our servers we log the route, your account id, the result and how long it took, never what you wrote. Our hosting provider may log your IP address and browser with each request.

Why: plays, taps and the feed’s records: our legitimate interest in running a feed that works and in giving restaurants honest numbers; you can object (see “Your rights”), and with “Personalised feeds” off we don’t use your history to order the feed. “Help improve Eggi”: your consent. The server log: running and securing Eggi.

Notifications and email

• If you allow notifications, your phone gets a token from Expo, which delivers our notifications through Apple. A chat notification shows the sender and the start of the message (up to 140 characters).
• Emails to confirm your address or reset your password come from Firebase Authentication. Emails about a restaurant application come from us, sent through Resend.

Restaurants and business accounts

• When you apply for a business account: the place’s name, description, type and cuisine, address and map point, website, booking link, phone number, opening hours, dietary options, amenities, menu and photos. We also note how we checked that you run the place. Once approved, the place’s page is public.
• The members of a business’s team, and their roles.

Why: to give the place its page (our agreement with you) and to make sure the person who applies runs it (our legitimate interest).

Eggi Studio

Studio shows creators and restaurants numbers about their own clips and pages: totals and trends, never who did what. Areas with fewer than 10 people and audiences of fewer than 50 are not shown. Studio uses your Eggi account and sets no cookies.

This website

• The waitlist: your email address, your answer to “Do friends ask you where to eat?”, the sentence you agreed to and when, and your browser’s user agent. We use them only to email you about the Eggi beta and the launch in Amsterdam. Why: your consent, which you can withdraw at any time by replying to one of our emails or writing to [email protected].
• The contact form: your name, email address, company, subject and message, and your browser’s user agent, to answer you. Why: our legitimate interest in answering the questions people send us.
• Analytics: only if you choose “Allow analytics”. See the Cookie Policy.
• Link previews: when someone shares a link to an Eggi video, restaurant or event in a chat app, our preview service shows its title and picture. It collects nothing about you.

Checking videos

When you post a video, we analyse it with Google’s Vertex AI in the EU. We send the video and its sound (or a few frames from it), the caption, and the restaurant’s name, cuisine and city; never your account details, and the model is told not to identify people. It returns labels from a fixed list (such as dishes, cuisine and setting), a transcript of what is said, the text shown on screen, and a safety check. We use these to show the video to people who like that kind of food, and to keep Eggi safe.

A check can mark a video “needs review”, which keeps it out of sight until our staff decide, or “limited”, which means it is shown less and never picked for discovery. No automatic check removes anything: only our staff remove content or block it.

Checking texts

Names (usernames, display names, chat and event names) and comments are checked against word lists in English and Dutch. A name with a slur is refused. A comment with abuse may be held for review; a held comment nobody decides on within 60 days is deleted. Creators can hide words and swearing under their own videos.

How the feed is ordered

The feed weighs how viewers respond to a clip (watching, liking, saving, skipping), how close it is to what you have watched and liked (its topics, including words said or shown in it), how new it is, and the length you tend to watch. For Tonight shows places that are open tonight within the distance you choose. Every page mixes in clips outside your usual interests. Nobody can pay to be ranked higher.

Turn off Personalised feeds (Account → Preferences → Your feed) and the order no longer depends on your history.

Decisions are taken by people

Every decision to remove or block content, or to suspend an account, is taken by a person. You get a notice in the app with the reason, and you can object within six months with “Object to this decision”; someone else then reviews it.

• Other people on Eggi see your public profile, videos, comments and Second Homes. Your chat messages go to the members of the chat.
• Creators and restaurants see totals in Studio, never who. Restaurants get no personal data from Eggi: “Book now” opens their own website.
• Service providers that work for us under contract:
  • Google (Google Cloud, Firebase, Vertex AI and Cloud Vision): hosting, storage, sign-in, and the analysis of uploads. Our servers and files are in the Netherlands; the analysis runs in the EU.
  • A database host in Frankfurt, Germany, for the database of the current beta.
  • Apple: Sign in with Apple, and delivering notifications.
  • Expo (United States): notification tokens and delivering notifications.
  • Mapbox (United States): the maps in the app and in Studio. Mapbox receives your IP address and the part of the map you look at.
  • Resend (United States): sending our emails. It keeps sent emails and their logs for 30 days.
  • Google Workspace and Cloudflare: our mailboxes and our domain.
  • Google Analytics on this website, only if you allow it.
• Where a provider handles data outside the EU, mainly in the United States, the transfer relies on the EU–US Data Privacy Framework or on the European Commission’s standard contractual clauses.
• Authorities, when the law requires us to.

We don’t sell personal data, show no advertising based on it, and use no advertising or tracking tools in the app.

• Your account and what you post: as long as you have your account. When you ask us to delete it, we do so two weeks later (until then you can change your mind), and at the latest within a month. What stays: chat messages you sent stay with the other members, shown as from a “Deleted account”; reports and moderation decisions, without your name; our record of what you agreed to, without your IP address and user agent; and your email address on a list that stops us emailing it again.
• The point you chose for For Tonight: cleared shortly after your 30-minute feed session ends.
• Usage: events 90 days; sessions and plays 400 days; the days you used Eggi (only the day) 400 days. What the feed showed you and how you responded: as long as you have your account.
• Numbers per account (views, likes, followers, visits), for our staff: 25 months. In Studio: daily numbers 35 days, weekly numbers 13 months.
• Event reminders: until 30 days after the event. Emails we sent you: 30 days.
• Content our moderators removed: 210 days (the six months in which you can object, plus one), then deleted, unless the law requires us to keep it longer. Held comments: 60 days.
• Votes for your city: your one vote (a city, or “elsewhere”), with when you cast or changed it, as long as you have your account.
• The waitlist: until Eggi has launched in Amsterdam, or until you withdraw. Contact messages: as long as we need them to answer you, and at most two years.
• Backups made by our hosting providers are kept for a short time and then overwritten.

Under the GDPR you may see the data we hold about you, have it corrected or deleted, limit or object to how we use it, get a copy to take elsewhere, and withdraw a consent at any time (which does not undo what was done before). In the app:

• A copy of your data: Account → Preferences → “Your data and account” → “Download my data”. We answer within a month, at the email address you sign in with.
• Delete your account: on the same screen, “Delete my account”.
• Correct your profile: Profile → “Edit profile”.
• Stop sharing usage: Account → Preferences → Privacy → “Help improve Eggi”.
• Stop personalisation: Account → Preferences → Your feed → “Personalised feeds”.

Or write to [email protected]; we answer within a month. More in Your data rights. You can also complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens.

You must be 16 or older to use Eggi. You confirm this when you sign up; we don’t ask for your date of birth. If we learn that someone younger has an account, we delete it.

Connections to Eggi are encrypted, and Google encrypts the data we store. Each of our services can reach only what it needs; our staff see personal data only when their work needs it, and every staff action, and every time staff open a reported message, is logged. No system is perfectly safe: if a breach affects you, we tell you as the law requires.

When we change this policy, the app tells you and asks you to agree before you go on. The date at the top shows the current version.

Eggi V.O.F., Lingenskamp 17, 1251 JJ Laren, the Netherlands
Chamber of Commerce (KvK) 96035897 · VAT NL867441689B01

Privacy: [email protected]