Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

📅 Last updated: August 11, 2025🌍 Effective in Netherlands & EU

Introduction

Welcome to Eggi ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Eggi B.V., a company registered in Amsterdam, Netherlands, is the data controller responsible for your personal information. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

  • Name, email address, and profile information
  • Phone number (optional, for account verification)
  • Profile photos and user-generated content
  • Social media account information (if you choose to connect)
  • Payment information (processed securely by third-party providers)

Usage Information

  • App usage patterns and feature interactions
  • Restaurant preferences and search history
  • Reviews, ratings, and saved restaurants
  • Device information and technical specifications
  • IP address and general location data

Location Information

With your permission, we collect precise location data to:

  • Show nearby restaurants and personalized recommendations
  • Provide directions and distance information
  • Improve our mapping and discovery features
  • Enhance location-based social features

How We Use Your Information

🎯 Personalization

  • • Customize restaurant recommendations
  • • Tailor content to your preferences
  • • Improve app functionality

📞 Communication

  • • Send important app updates
  • • Respond to customer support
  • • Share promotional content (opt-in)

🔒 Security

  • • Protect against fraud and abuse
  • • Verify user identities
  • • Maintain platform integrity

📊 Analytics

  • • Analyze usage patterns
  • • Improve our services
  • • Develop new features

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

Third-party companies that help us operate our service, such as cloud hosting, analytics, and customer support platforms.

Business Partners

Restaurants and food establishments to facilitate reservations and provide enhanced services (with your consent).

Legal Requirements

When required by law, regulation, or to protect the rights and safety of our users and the public.

Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption of data in transit and at rest using AES-256 encryption
  • Regular security audits and penetration testing
  • Access controls and authentication protocols
  • Secure data centers with 24/7 monitoring
  • Employee training on data protection and privacy practices

Your Privacy Rights

Under GDPR and Dutch privacy law, you have the following rights:

🔍 Access & Portability

Request a copy of your personal data and transfer it to another service.

✏️ Correction

Update or correct inaccurate personal information.

🗑️ Deletion

Request deletion of your personal data ("right to be forgotten").

⛔ Restriction

Limit how we process your personal information.

To exercise these rights, contact us at [email protected] or through our app settings.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences in your browser settings or through our cookie consent banner.

For detailed information about our cookie usage, please see our Cookie Policy.

Children's Privacy

Eggi is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than the Netherlands. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for countries with appropriate data protection laws
  • Other legally recognized transfer mechanisms

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through the app or by email. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

🏛️ Data Protection Officer

[email protected]

⚖️ Supervisory Authority

Dutch Data Protection Authority
autoriteitpersoonsgegevens.nl